Customer Service Representative
The Ian Martin GroupFull Time, Permanent

Ontario’s Ministry of Health is currently seeking Customer Service Representatives to join their team for an initial three-month assignment to support their COVID-19 vaccine scheduling rollout.

This position is right for you if you are known for your friendly demeanor, professional and courteous phone presence, and your genuine care for the customers you serve! You put your customers first, and easily build connections as you operate with empathy, patience, and a sincere concern for solving their problems. 

As a Customer Service Representative, you will serve as the first point of contact for callers in an inbound call-centre environment, providing guidance, quality customer service and accurate information. 

You will: 

  • Work remotely with technology provided by the client  
  • Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre 
  • Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information 
  • Escalate concerns/questions as needed 
  • Represent our organization professionally to callers 
  • Work diligently and properly with confidential information

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others, and will work diligently with confidential information. 

If this sounds like you, we want to meet you! 

The Details: 

This is a full-time temporary position, with a three-month contract to start and some possibility of extension. The work schedule will be rotational shifts of 3 days - 12 hours per day (8am - 8pm), with 3 days off. Shifts will rotate throughout weekdays and weekends. Candidates must be flexible to work these shifts on an ongoing basis.

The pay rate is $19.00 per hour. 

Qualifications 

  • Experience in a customer service role in a call-centre environment 
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls 
  • Ability to Fluently speak, read and write English (bilingual English/French an asset) 
  • Post-Secondary education is preferred
  • Proficiency with the use of computers (CRMs preferred) 

Please visit the link below to apply:

https://www.livehire.com/careers/ianmartin/job/EXJ3F/SDYIJJ9OPI/customer-service-covid19-vaccine-scheduling-support

Job Summary

  • ID:830
  • Date Posted:Mar 01, 2021
  • Number of Positions Available:1
  • Employment Type:Full Time
  • Employment Duration:Permanent
  • Deadline:12:00AM on Mar 19, 2021

About the Company
Company Name:The Ian Martin Group
Location:
Company Profile:Founded in 1957, the Ian Martin Group has a long, trusted history of Engineering, IT, and Technical recruitment, contract management, and payroll service excellence. Over the last few years, we’ve grown into a family of companies that provide specialized hiring support across a broad range of industries, including Financial Services, Power & Energy, Oil & Gas, Mining, Public Sector, Manufacturing, Food & Beverage, and Life Sciences. We do staffing differently through innovative and disruptive technologies such as Fitzii, which helps small and medium businesses hire more effectively by combining leading-edge technology with personality/culture/skills assessments, and Matchfield, which follows the needs and wants of consulting engineers, and connects them with companies where they can grow their careers.